Dear customer,

Welcome to shop at unknowngarage. To ensure you have a pleasant experience when purchasing custom wheels, we provide the following detailed purchasing process. Please take a moment to carefully read our policy on the inability to return or exchange custom products.

Purchase Process:

  1. Browse Products: Explore the wheel products you are interested in on our website or provide your preferred wheel style. You can also inform us of your car model and style preferences, and we will recommend some similar cases for you.
  2. Contact Customer Service: While selecting products, we recommend reaching out to our customer service team to confirm all the details you need for the product, including the suitable style and specifications for your car model.
  3. Place an Order: After confirming all product details, you can complete your order on our website. Please ensure that your personal information and delivery address are accurate.
  4. Payment: Choose your payment method and complete the transaction. Once the order payment is successful, we will start processing your order.

Production Process:

After successful payment, your order will be scheduled for production. Our manufacturing team will strictly follow the customization information you provided to ensure the product meets your expectations.

Technical Support

Packaging：

Upon completion of production, we will carefully package your custom wheels and arrange for delivery through a courier company. You will receive a confirmation email containing order tracking information, allowing you to track your order status at any time.

  • Packaging：

    Upon completion of production, we will carefully package your custom wheels and arrange for delivery through a courier company. You will receive a confirmation email containing order tracking information, allowing you to track your order status at any time.

Customized Product Non-Return/Exchange Policy:

Thank you for trusting and choosing our personalized customized products. Once the production of an order begins, we are unable to accept return or exchange requests. Please carefully review all order details before placing an order, ensuring that the provided information is accurate. If any issues are identified during the production process, we will contact you for confirmation and resolution. Please understand the uniqueness of the specific wheel data for each car model; this is to ensure that our products perfectly fit your vehicle.

General Product Return/Exchange Policy:

This category of products offers a flexible return/exchange policy to ensure your confidence in the shopping experience. Below is our general product return/exchange policy.

  • Return Conditions:

    1. Unused, undamaged, and in original packaging.
    2. Request for return within 7 days of receiving the product.

  • Exchange Conditions:

    1. Product defect or damage: If you receive a defective product or it is damaged during transportation, please contact our customer service team as soon as possible and provide relevant photos as proof.
    2. Dissatisfaction with the product: In some cases, if you are dissatisfied with the received product, we may offer exchange options. Please contact our customer service team within the specified time frame for more details.

  • Return and Exchange Fees:

    1. Unreasonable return or exchange: For unreasonable return or exchange, the buyer is responsible for the round-trip shipping costs, including the original shipping cost of the product and the return shipping cost. We recommend careful consideration of your purchase before initiating a return or exchange to avoid unnecessary shipping expenses.
    2. Defective product return or exchange: If you receive a defective or quality-related issue with the product, we will bear the round-trip shipping costs. Please contact our customer service team as soon as possible within 7 days of receiving the product and provide relevant photos as evidence for us to promptly handle your request.

How to Initiate a Return or Exchange Request？

Please contact our customer service team, provide the order number, and a detailed explanation of your return or exchange reasons. Our customer service team will assist you in completing the return or exchange process and provide further guidance.

We are committed to providing high-quality products and services, and we look forward to your satisfaction with our products. If you have any questions or need assistance, feel free to contact our customer service team at any time.